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  1. Futonland Help Center
  2. Shopping Questions

Shopping Questions

Placing an order, payments, our services and delivery process

General Questions

  • Why do we confirm orders?
  • Do you have showrooms/physical stores?
  • Where are your stores located?
  • Where can I read company reviews?
  • Will you charge my card at the time I place my order?
  • Can I order for a later date?
See all 7 articles

Shopping

  • I can't find a product I'm looking for. Can you order it?
  • I've found the same product cheaper. Can you match the price?
  • The product's pictures differ from the description. What color will I get? Will I get all items shown in the pictures?
  • Do your products have a warranty?
  • Do you buy or sell used/refurbished furniture?

Payments

  • What payment methods do you accept?
  • Do you charge sales tax?
  • Am I qualified for tax exempt?
  • Do you offer financing?
  • What is PayPal Credit?
  • How do I apply for PayPal Credit?
See all 8 articles

Shipping and Delivery

  • My building has delivery restrictions and requires a Certificate of Insurance (COI), what do I do?
  • Can I pick up my order from a local store?
  • How much is the shipping?
  • How do you usually ship your products?
  • How long does it usually take to receive an order?
  • Does the furniture come pre-assembled?
See all 14 articles

Services

  • Futon Moving
  • Design Help
  • Mattress Removal
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