Email your warranty claim to email@example.com along with your order number, close up and far shots of the issue, and product labels where possible. We will then evaluate your claim and submit it with the manufacturer. The more information you provide, the easier and faster it will be to process your claim.
If the manufacturer determines that the issue is a manufacturer's defect and not normal wear and tear from everyday use, and falls under the manufacturer’s limited warranty we will advise if we will:
A. Ship out replacement parts when available
B. Approve an allotted amount to cover the repair costs. This amount is determined by the manufacturer and will be refunded to the customer once we receive the customer’s receipt from a professional repair company.
C. Issue a replacement item. In the event that the manufacturer covers the replacement item's cost and approves a replacement item, the customer will still be responsible for shipping costs to get the item from the manufacturer to the customer. Replacement items will not be ordered until the customer has paid applicable shipping costs.
As an additional convenience, if your furniture needs to be serviced after the manufacturer's warranty expires, we can provide an in-home visit by one of our expert service technicians. Please contact our customer support team to set up an appointment and receive information on applicable charges.