At Futonland, we strive to ensure that all our customers receive their orders in perfect condition. However, in the rare event that you receive your furniture and find it damaged, we have a hassle-free process in place to resolve the issue promptly.
Here's what to do if you receive damaged pieces:
Do not refuse the shipment: It's important not to refuse the shipment. Instead, accept the delivery and proceed to the next step.
Note damages with the driver: When you receive the shipment, carefully inspect the packaging and the contents for any visible signs of damage. If you notice any damage, make sure to note it with the driver on the delivery receipt. This documentation will be crucial for the resolution process.
Take photos: Take clear and detailed photos of the damaged areas of the sofa bed. These images will help us assess the extent of the damage and expedite the replacement process.
Contact us via email: Send us an email as soon as possible, providing a brief description of the damages and attaching the photos you took. Our customer service team will review your case promptly.
We'll take care of it: Once we receive your email and assess the damages, we will arrange for replacement parts or, if necessary, a complete replacement of the item at no extra cost to you. Our goal is to make sure you receive fully functional and undamaged furniture.
Please note that it's essential to notify us within a reasonable timeframe after receiving the damaged item. This will help us ensure a smooth resolution process and provide you with the best possible customer service experience.
At Futonland, we value your satisfaction, and we apologize for any inconvenience caused by receiving a damaged item. Rest assured that we will do our utmost to resolve the issue promptly and provide you with a replacement that meets our high-quality standards.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to assist you throughout the process.